Trainer - Call Center, Bilingue, Full Time - Santiago de Surco, Perú - Staff Boom Peru

Staff Boom Peru

Empresa verificada

Santiago de Surco, Perú

hace 2 semanas

Publicado por:

Liam Domínguez

Reclutador de Talento de beBee

De jornada completa

Descripción

Trabajo FULL TIME - PRESENCIAL
Staff Boom Perú es uno de los centros de BPO de más rápido crecimiento en la ciudad. Nos enorgullecemos de hacer un gran trabajo para nuestros clientes con profesionalismo, energía y entusiasmo. Nuestro ambiente de trabajo representa una cultura de dedicación, estabilidad y trabajo en equipo.

A medida que el negocio se expande, estamos buscando contratar un Trainer - bilingue para unirse a nuestra creciente empresa.

Responsibilities:

Deliver training for newly hired employees using the blended learning method
Deliver training to existing employees for crosstraining, refreshers training, and upskilling purposes
Coordinate with other trainers, managers, and production leaders regarding employee deployment
Ensure employee scorecards and test results are documented and stored in the company's cloud and learning management system
Communicate training needs and online resources, training strategies, initiatives, and materials
Test and review existing and newly developed training modules to see if the materials are still at par with the industry standards
Coordinate with the recruitment team and liaise with the HR team on the enrollment of new employees to the university program
Track daily attendance reports of the trainees and report to the manager and director
Ensure trainees comply with the company policy and report to the training manager should there be HR infractions
Coach trainees who are in need of performance improvement plans
Be able to provide suggestions to improve the trainees learning experience
Communicating with management and Director of Operations on the training plans for the trainees

Requirements:

Bachelor's/College Degree
Proficient in English and Spanish languages
At least 2years experience related to corporate training, or related key position in a BPO setting.
Proficient computer skills in Microsoft Office (Word, PowerPoint, Outlook, and Excel) and instructional software
Strong project management skills with the ability to supervise multiple projects
Good interpersonal skills and communication with all levels of management
Able to multitask, prioritize and manage time effectively
Excellent leadership, team building, and management skills
Encouraging to team and staff, able to mentor and lead
Excellent verbal and written communication skills
Able to analyze problems and strategize for better solutions

Horario:

De Lunes a Viernes de 10am a 7pm.
Modalidad presencial.

Beneficios:

Todos los beneficios de ley.
Beneficios corporativos.
Buen clima laboral.

"En esta empresa está prohibida la discriminación de acuerdo a la leyes N° 29973 y Ley N° 30709"

Tipo de puesto:
Tiempo completo

Pregunta(s) de postulación:

¿Cual es tu expectativa salarial?

¿Cuentas con nível de ingles avanzado/bilingue?

¿Cuanto tiempo de experiência cuentas como Trainer en Call Center?
Fecha límite para postularse: 29/02/2024