Isias Bringas

Actualmente estoy empezando el mundo de la tecnologia, pero en Ingles. Pues ya llevo unos años trabajando en este idioma. Felizmente me encuentro trabajando como Help Desk Technitian para una buena empresa la cual pretendo quedarme por aun mas tiempo. Pero estoy buscando a la par una trabajo de medio tiempo que me brinde algo de apoyo economico, pues trabajo de madrugada y aun asi conservo energias ademas no es la primera ves la cual cuento con dos trabajos a la par.

I am a young individual with a background in Systems and a successful career as a Help Desk Technician. My extensive technical knowledge and problem-solving skills enable me to provide efficient and effective support to users. I am customer-oriented, possess exceptional communication skills, and am committed to delivering excellence in service. I continuously update myself on the latest technological trends and enjoy working collaboratively to ensure a seamless user experience. I am currently seeking internship opportunities in the field of Business Intelligence, where I can apply my skills and knowledge to contribute to data-driven decision-making processes and help organizations extract valuable insights from their data.

AyniTech – Help Desk Technician June/2023 – Currently 

Working for the client Expedia attending calls, emails, and chats from users of the company’s different domains. Knowing more than 40 domains from users who work in Europe (EMEA) and America (Compass). Using a CRM to attend all these services and VPN. Through levels doing some escalations for complex cases to FS and other areas. (English) 

Full Time / Help Desk. Early Morning 12 PM to 9 AM 

Teleperformance – CS Representative Mar/2023 – June/2023 

Actually, working on Teleperformance as a customer service representative for the client Netflix, Fulfill the needs of existing customers & other call centers by offering discounts or special deals for customers in North America, Australia, part of Africa, and the UK. Resolving doubts, cases, and escalating cases to CRS2. Making appointments all on the systems of Netflix and following all the procedures and rights of Netflix. 

Web-help – Help Desk Technician Sep/02/2022 – Feb/28/2023

Working for the client PUMA attending calls, emails, and chats from customers living in the UK. Using a CRM to attend all these services. Through levels doing some escalations for complex cases. (English) 

Full Time / Help Desk / Early Morning 

Teleperformance – Medical Interpreter Nov/2021 - April/2022 

Campaign of 6 months, I enter this new campaign as a Transfer from the last one, doing the same functions, but this time, for Canada and USA. 

(Spanish-English) Full Time

Teleperformance – Medical Interpreter Nov/2021 - April/2022 

Campaign of 6 months, I enter this new campaign as a Transfer from the last one, doing the same functions, but this time, for Canada and USA. (Spanish-English) Full Time Teleperformance – Medical Interpreter Feb/2021 – Jul/2021 Campaign of 6 months, In TP I started my first work in English, interpreting patients who speak English and translating their needs and requirements to Doctors, Dentists, and Nurses. From Spanish to English and vice versa. Working for many states in the USA.

(Spanish - English) – Full Time

Nexus – Sales Vodafone Sep/13/2019 -Dec/02/2020 

I see a better opportunity in Nexus working for the client Vodafone, this time for customers and little companies in Spain, selling new plans, offering new promotions, reaching metrics, and always competing with the other companies. 

(Spanish) – Full Time

Entel – Sales Nov/04/2018 – April/03/2019 

Working for Entel attending calls for customers in Peru, selling new plans, offering new promotions, and reaching metrics.

Estudie mi Primaria y Secundaria en Santiago Antunez de Mayolo 3048 cerca de mi residencia. Para empezar a Estudiar a la par durante mi Secundaria en el ICPNA instituto de Ingles donde Estudie por 3 años para obtener mi Certificado de Ingles. Tambien empecé mi carrera tecnica de Administracion y Sistemas en Cibertec. Proximamente deseo empezar la Universidad en Ing de Sistemas.