Isias Bringas

Technical Support Engineer with more than 4 years of Experience and a strong foundation in systems, programming, and database management. Expertise in troubleshooting complex issues, managing technical projects, and providing exceptional customer support, including the administration and licensing of Managed Service Providers (MSPs). Proficient in managing system administration platforms, RMM tools, backup and recovery solutions, and ERP/CRM systems, including cloud and virtualization expertise. Strong understanding of cybersecurity principles. Ability to collaborate with teams and drive successful project implementations. Seeking to advance to a System Administrator or Application Support role while currently studying backend development to transition into a development career.

Technical Support Engineer
Palmiq · Full-time
May 2023 - Present · 2 yrs

- Managed diverse cloud migrations (O365, Google Workspace, SharePoint, tenant-to-tenant) via BitTitan.
- Deployed Azure services (VMs, VNets, DNS) for MSPs, optimizing infrastructure.
- Automated patch/policy via scripts (RMM, Intune, Azure, Teams, Google).
- Managed ArrowSphere for MSP cloud provisioning (M365, Azure).
- Deployed complex software (DLP, DR) on various OS, ensuring integration.
- Monitored server/database usage, addressing issues with MSPs.
- Advanced Tier 1/2 support (virtualization, cloud, security) via tickets/calls, meeting SLAs.
- Installed/configured OS (Windows, Linux, MacOS) and network devices.
- Scripted automation (PowerShell, Bash, Python) for efficiency.
- Automated HR processes via Zoho Suite.
- Implemented tech onboarding/cybersecurity training (SharePoint, Acronis, O365).
- Delivered product demos, collaborating with sales.

Technical Support Analyst
OpenLoop · Full-time
Apr 2021 to Mar 2023 · 2 yrs
Lima, Perú · On-site
- Resolved complex credential/access issues for doctors/nurses across internal/external platforms.
- Managed user access/password resets (Zoom, Google Admin, Zoho One), maintaining security.
- Efficiently managed/prioritized ticketing, including escalations, improving user satisfaction.
- Delivered exceptional customer support via inquiry resolution/tutorials, increasing user retention.
- Developed platform documentation/training (Zoho One, Zoho Analytics), enhancing user proficiency.
- Provided technical support for Windows, Mac, Zoho One Suite, Slack, Healthie, Doxy.me, Notion, - 
Google/Microsoft Admin.
- Developed access documentation/personalized training for new providers, facilitating smooth platform adoption.
- Constructed complex queries in Zoho Analytics, creating KPI dashboards for management.

IT Support Field Services Level 2
NextLink Group · Freelance
Jan 2022 - Dec 2022 · 1 yr
348 Ca. Coronel Andrés Reyes - Lima, San Isidro · On-site

- Resolved complex hardware issues (cameras, TVs, routers, printers).
- Managed Asset Tiger for accurate hardware/software inventory.
- Streamlined onboarding/offboarding: managed user access, configured accounts, resolved Jira tickets.
- Deployed/maintained Windows Server environments for optimal performance.
- Managed MDM solutions for device policy enforcement and secure remote access.
- Configured Lark for team collaboration and communication.

- Deployed/supported Virtual Desktop Infrastructure (VDI) for reliable remote access.

- Conducted Wi-Fi heat map analysis to optimize network performance.

GSD Analyst
AYNITECH GROUP · Full-time
Mar 2020 - Mar 2021 · 1 yr
Lima, Perú · On-site
- Provided advanced technical support for MAC/Windows laptops across 6+ areas/12+ departments 
(Sales, Customer Service, etc.) using diagnostic tools and automation scripts.
- Conducted QA reviews of support calls, delivering feedback to improve call quality and customer satisfaction.
- Implemented secure password reset procedures with Tokens, MFA, and Security Questions.
- Delivered expert technical support via calls/chats/tickets, automating workflows in Jira/ServiceNow.
- Resolved complex issues with remote tools and custom scripting, exceeding performance metrics.
- Designed/maintained application documentation KBs and conducted user training.
- Supported Citrix environments, addressing user issues and escalating outages.
- Managed Shared Drives Connections in Active Directory.
- Supported/troubleshooted Sabre/Amadeus systems.

Help Desk Technician
Webhelp · Freelance
Mar 2019 - Feb 2020 · 1 yr
Lima, Perú · Remote
- Utilized a CRM system to efficiently manage, track, and resolve customer service requests.
- Provided exceptional customer support for PUMA customers in the UK via calls, emails, and live chat.
- Addressed inquiries related to PUMA apparel and product deliveries from European warehouses and Hermes, including order status, shipping issues, and product questions.
- Managed escalations for complex customer cases to ensure resolution and satisfaction.
- Demonstrated strong communication and problem-solving skills, with a thorough understanding of PUMA's delivery processes.
- Effectively utilized the knowledge base (KB) to provide accurate and timely solutions to customer issues.
- Proficiently used Puma Ticket System, Hermes (Evri), and Order Hive technologies.

Studied English at ICPNA, Finish Technical Studies at Cibertec on Administration & Systems, Starting Uni at Universidad Peruanas de Ciencias Aplicadas 2025 on Systems Engineer.

Got Certifications for Backups Solutions, MMD, MDM, RMM, ERP and such on LinkedIn.
Got Certifications for Data Engineer too, for Reports, Pipelines on Azure and DataBricks.

Looking for a company that can provide me facilities to obtain DevOps, Sys Admin Itil, Dev Certifications.