Jennifer Muñoz Arevalo

Enthusiastic and dedicated Marketing Professional, graduated from Universidad San Ignacio de Loyola, with experience in hospitality, customer services, sales, and marketing. Leader, polyglot, proactive, assertive, perseverant, and good team worker.

Princess Cruises

Buffet Steward-Hostess

                                                                                                 Jul. 2022 –Jan. 2023

                                                                                                Mar. 2023 – Nov.2023

• Greets and welcomes arriving guests.
• Escorts customers to their tables or the waiting area.
• Takes reservations and assigns guests on the waiting list.
• Assists restaurant staff when necessary.
• Being familiar with the food and bar menu.
• Successfully solved customer conflicts and questions about the menu and food. 
• Ensure the buffets set ups and broken down properly.
• Serve the food with a great personality to the table.
• Manage drinks packages.
• Able to work with Ocean System.
• Help guest with questions or inquiries about medallion class app.

Teleperformance Peru Sac - Turo

Customer Services Agent                                                        Jan. 2022 – Jul. 2022

• Provide customer service in English through calls and chats, maintaining a professional and respectful attitude.
• Answer inquiries, claims and/or complaints about membership, accounts, and our services via phone and email. 
•   Solve problems due to unexpected situations by team working with other areas.
•   Educate customer about products and services.
• Field questions across a broad range of areas: billing, cancellations, guest experience, and host quality
• Ensure that Turo members receive the highest quality of service and that all issues are resolved in the shortest possible time.

SIAN S.A.C.

Customer Services Assistant

Surco, Lima, Perú                                                                    Jan. 2019 – Oct. 2021

*Spend year and a half as Sales Representative, and them promoted as Customer Services Assistant.

• Effectively manage incoming and outgoing calls, ensuring adequatecustomer service.
• Enter customer inquiries, dissatisfaction, claims and/or complaints from customers into the customer service module.
• Refer to the internal responsible areas (Billing, TAC, etc.) the inconveniences in the services contracted by customers and follow up until theirfinal solution.
• Prepare the complaint file in 1st instance (Form, Resolution, Notification, and Proof) and notify customersin due time and form.
• Conduct customer satisfaction surveys(calls).
• Perform internal operational tasks (Massive breakdowns registration, open records attention).
• Attention of pending customer requests coming from other areas (Invoicing, after- sales executives, etc.).

WALT DISNEY WORLD THEMEPARKS AND RESORTS

Guest Relations Hostess– Disney’s Animal Kingdom

Orlando, Florida, USA                                                              Feb. 2017 - Feb. 2018

• Display outstanding Guest Servicedaily using the Disney Four Keys Basics.
• Assist        guests    with    MDX,   ticketing,    itineraries,    dining    reservations,    events, entitlements, special needs service, and all information related to WDW.
• Handle guest concerns using different resources to improve their experience.
• Solve problems due to unexpected situations by team working with other areas.
• Tickets and annualpasses sale.
• Customers DatabaseManagement.
• Promotions and activation of new productsand services to customers.
• Translator and Interpreter (Spanish, English, Portuguese).

WALT DISNEY WORLD THEMEPARKS AND RESORTS

Park Food and Beverage Quick Service – Magic Kingdom

Orlando, Florida, USA                                                 Dec. 2014 - Feb. 2015   Dec.2015 - Feb. 2016

• Display outstanding Guest Servicedaily using the Disney Four Keys Basics.
•  Responsible for welcomingand interacting (including answering questions, providingdirections etc.) with all Guests.
• Responsible for taking customer’s order and ensuringtheir satisfaction.
• Successfully solve customer conflictsand questions about the menu and food.
• Prepare and serve customizable food and beverage items.
• Assemble orders and present to guests according to recipe guidelines.
• Responsible for maintaining work area-restocking and cleaning duties.
• Handle cash and credit transactions, balanced cash drawer.
• Translator and Interpreter (Spanish– English).

CINEPLEX S.A.

Experience Attendant

San Borja, Lima, Perú                                                             Mar. 2014 - Jun. 2014

- Ticket Seller

• Responsible for greeting customers.
• Handle guest concerns questions aboutfilm content, seats, schedules and confectionary.
• Tickets, snacks combos and merchandise sales.
• Promotions and activation of new productsand services to customers.
• Handle cash and credit transactions, balanced cash drawer.

- Confectionary Counter Attendant

• Responsible for taking customer’s order and ensuringtheir satisfaction.
• Prepare and serve various snack/products and beverages.
• Assemble orders and present to guests according to recipe guidelines.
• Responsible for maintaining work area-restocking and cleaning duties.
• Handle cash and credit transactions, balanced cash drawer.

* Recognized as "Star of themonth" for an excellent performance in the area.

University:                                        Universidad San Ignaciode Loyola (La Molina, Lima)

Mar 2012 - Jun 2018                        B. in Marketing, (Top fifth) Faculty of Business Sciences