Rubi Quispe

Dedicated professional in Business Management with 4 years of experience in customer service and sales processes in English, Portuguese, and Spanish. With a proven background in accounting and finance. I am methodical and analytical with effective problem-solving and KPI achievement.

Elevation Business - Fenix Internet LLC Customer Support Specialist - US payroll (March 2020 – May 2023) 

• Provided prompt and effective customer support through various communication channels, such as email, and live chat, ticketing. (Zendesk)
• Assisted customers in troubleshooting technical issues, answering inquiries, and resolving concerns in a courteous and professional manner.
• Demonstrated in-depth knowledge of products and services, effectively explaining features, benefits, and usage to customers.
• ACHIEVEMENT: Due to excellent performance as an agent, I was promoted to train new hires.

Petramas SAC Collections Executive (August 2015 – February 2020) 

• Accurately recorded and organized financial transactions, including accounts payable, accounts receivable, and general ledger entries.
• Reconciled bank statements, credit card statements, and other financial records to ensure accuracy and identify discrepancies.
• Presented financial data in a clear and organized manner for management and stakeholders. Data Entry.
• ACHIEVEMENT:  Public recognition for implementing  productivity  measurement  for each executive.

Siemens SAC Professional Intern - Sales and Marketing (July 2014 – July 2015) 

• Provided personalized sales consultations, offering tailored solutions to match client requirements.
• Conducted thorough market research to identify potential clients and target demographics.
• Prepared regular reports detailing sales metrics, forecasts, and key performance indicators (KPIs) for management review.
• ACHIEVEMENT: Received incentive bonus for three consecutive months as an intern with the most potential client portfolio.

2012 - 2016 Universidad  Nacional Agraria La Molina - Peru  (Bachelor's degree in Business Management)

2022 - 2023 Cerem Business School - Spain (Master's degree in Commercial Management and Marketing)