Sol Andrea Carazas Castro

With a Business Administration degree from La Salle University and experience as a manager, I have developed leadership and management skills. I am looking forward to bringing forth innovative ideas, analytical approach and organizational abilities. 

I have extensive experience as a customer service specialist. Furthermore, I have a solution-oriented approach. I’m focused on providing clients a great experience where they can feel understood and guided.    

I can easily adapt to a new environment, and I feel that I can make an effective and immediate contribution to your team, I have effective communication skills and the motivation to take on challenging work. 

INTERPRETER                                                                                          08/2022 – Present 

Native Language: Spanish

Fluent in: English

• Rendered interpretation of spoken language, maintaining the meaning, tone, and intent of the speaker.
• facilitating clear and effective communication for both parties.
• Demonstrated flexibility and adaptability in accommodating different subject matters. 
• Maintained strict confidentiality and professionalism in handling sensitive information. 

MANAGER                                                                                                                 11/2021 – 06/2022

VEPROSER S.A.C. || Arequipa, Peru

• Successfully implemented a comprehensive system to streamline daily processes and enhance operational efficiency.
• Optimized workflow processes to boost daily productivity, continually monitoring performance and making necessary modifications to improve overall effectiveness of personnel.
• Demonstrated exceptional leadership skills by hiring, managing, developing, and training a high-performing team.
• Set clear goals, conducted performance reviews, and administered salaries to motivate and reward staff.
• Maintained accurate financial records by diligently tracking and recording expenses, while ensuring account reconciliation.
• Skilled at addressing conflicts constructively, mediating disagreements, and promoting a harmonious work environment where everyone feels heard and respected.
• Excel in setting challenging yet attainable goals, providing constructive feedback, and motivating my team to excel and achieve their full potential.

MANAGER                                                                                                                 10/2018 – 05/2021

MADERO RESTAURANTE || Arequipa, Peru

• Implemented system to control daily processes 
• Hired, managed, developed and trained staff established and monitored goals, 

conducted performance reviews and administered salaries for staff 

• Tracked and recorded expenses and reconciled accounts to maintain accurate financial 

records

• Performed billing, collection and reporting functions for office 
• Handled all incoming business and client requests for information 
• Established efficient workflow processes, monitored daily productivity and 

implemented modifications to improve overall effectiveness of personnel

MANAGER                                                                                                                 05/2017 to 08/2018

WISSEN – Education Institution |Arequipa, Peru 

• Established and implemented business procedures, processes and improvements
• Developed and implemented productivity initiatives, in addition to coordinating 

itinerary and scheduling appointments 

• Maximized performance by monitoring daily activities and mentoring team members
• Delivered feedback to decision-makers regarding employee performance and training needs
• I have a genuine enthusiasm for teaching English and a deep commitment to nurturing a love for the subject in my students. I strive to inspire their curiosity and cultivate a lifelong appreciation for language and literature.
• I am flexible and adaptable in my teaching methods, tailoring my approaches to accommodate diverse needs and learning styles. I ensure that my instruction is inclusive and effective for all students.
• I am highly organized in my lesson planning, time management, and overall classroom structure. This enables me to create a structured and productive learning environment.

CUSTOMER SERVICE                                                                                              12/2016 to 04/2017

OKEMO MOUNTAIN RESORT| Work and Travel Program |Vermont, United States 

• Handled credit and cash transactions for customers with accuracy and speed
• Customer service 

MANAGEMENT ASSISTANT                                                                                  10/2016 to 11/2016

OVIS CONSULTING | Arequipa, Peru 

• Facilitated communication between internal and external project stakeholders to keep 

all parties well-informed 

• Created and updated physical records and digital files to maintain accurate and 

complete documentation

MARKETING INTERN                                                                                               01/2015 to 03/2015

ANIMA PROJETOS SOCIAIS NGO | Rio de Janeiro, Brazil

• Assisted in creation of marketing plans to support department and division strategies 
• Designed and presented social media campaign ideas 
• Worked with marketing team to create, deploy and optimize campaigns

CUSTOMER SERVICE CASHIER                                                                            10/2013 to 12/2013

TOTTUS | Arequipa, Peru 

• Helped customers to complete purchases, locate items and join reward programs to 

promote loyalty, satisfaction and sales numbers

• La Salle University | Peru

Bachelor of Business Administration                                                      03/2012 to 09/2017 

Business administration and management 

• Peruvian British – International School | Peru 

High School Diploma