Service Center Specialist - Lima, Perú - Epson America, Inc.

Descripción

Long Description

Principal Accountabilities

In addition to the following Epson's policies and procedures, principle accountabilities include, but are not limited to:

Under Limited Supervision:

• Review and process monthly payments for each Authorized Service Center (ASC).
• Provide support to warranty extensions, services on-site, technical training, and special events.
• Control and develop access keys for new Authorized Service Centers.
• Support equipment re-processing according to SEC and EAI guidelines.
• Follow up on service claims and assist with DOA product processing.
• Generate statistical analysis and management reports.
• Provide relevant information for decision-making.
• Measure ASC's performance and ratings.
• Admin warranty orders.
• Control consignment warehouses and allocations.
• Create service intelligence tools, including database or spreadsheet design.
• Responsible for performing presential or virtual audits
• Ensure that ASC's performance follows Epson procedures and rules.

Minimum Experience Requirements

Education