- Experience in migrating applications to the Cloud, Experience in troubleshooting of the following: Compute / Storage / Networking / Firewall / Security .
- Knowledge of Analytics, ETL, integration, Data science and Machine Learning a plus
- Be a facilitator to the customer within Oracle Teams, including During Technical Sessions & Escalations.
- Experience in a 24x7 operational services or support environment
- Excellent problem-solving skills, with a demonstrated ability to identify issues, solve them quickly and thoroughly, using peers and internal resources as applicable
- Must have customer service aptitude and maintain customer focus
- Technical acumen and interpersonal skills.
- Communication, Presentation, and speaking skills.
- Data Center, Infrastructure, and IT Operations Exposure
- Fluency in Spanish and English is required - Portuguese is a differential (written and spoken)
- Easy communication
- Be a Technical Advisor for the customers
- Driving customers through the Oracle Cloud Best Practices
- Help customers in identify technical improvements
- Help customer adoption new Oracle Technologies
- Customer Centric, behavior like owner
- Support customer in troubleshoot (different scenarios)
- Support in communication with Oracle Support Team
- Lead critical Situations
- Communication: Tech
- Meetings and Cadence with clients
Cloud Specialist - Lima, Perú - Oracle
Descripción
Job: Cloud Specialist
Experience: 2+ years
Language: Fluency in Spanish and English is required - Portuguese is a differential
Working Days: Monday to Friday / 09:00AM to 6:00PM
Job Description:
Oracle is making huge global investments to deliver the most open, secure, reliable and transformative Cloud platform to help our customers through their generational shift to the cloud. We are reengineering our vast array of software and hardware assets and retooling our sales and engineering practices. With Oracle's deeply innovative culture, unique track record of delivering most popular software platforms and its unparalleled ability to maintain a pulse of the enterprise customers – we are the only company on the planet that is delivering the most compelling services at every layer of the cloud.
Inside Oracle – we are fast-growing; fast moving engineering and product group focused on delivering Oracle's next generation infrastructure-as-a-service platform. We are on a mission to deliver a massively scalable global infrastructure cloud platform that is a hallmark of innovation, reliability and efficiency. This platform will show our customers the promise of infinite, on-demand, globally scalable infrastructure capacity that they can use to deliver efficient, productive and compliant services to their customers.
The Oracle Cloud organization is looking for a Cloud Specialist to be customers advisor, guiding trough the best practices and supporting customer in different situations: Adoption, Crisis, Knowledge Exchange, Customer Advocate inside Oracle. The Technical skill are just one part of the role, the need is also having customer centric, behavior like owner and always putting the customer at the center.
Skills:
Being an enabler for the customer, supporting, leading and coordinating technical troubleshoot and analysis in conjunction with Oracle internal structures and other customer support teams.
Responsible for engaging with customers, builds leadership relationships at multiple levels within organizations to solve problems and implement solutions. Works directly with customers to understand problems, improve architectures and translates business needs into solutions. Creates and distributes technical assets (white papers, solution code, blog posts, and video demonstrations). Provides leadership and expertise in the resolution of problems. Maintains expertise by staying current on emerging technologies. Identifies gaps and enhancements to influence engineering roadmaps for customer driven features. Maintains expertise by staying current on emerging technologies.
Main Activities: