healthcare navigator - Lima Metropolitana - beBeeCustomer

Título del trabajo: Customer Experience Representative

Descripción

Job Description:

CX Representatives play a pivotal role in ensuring patients receive timely and accurate care by facilitating smooth communication between patients, clinics, and internal teams. They are the first point of contact for patients and clinics via phone, email, and messaging platforms.

Patient outreach is key to providing accurate guidance on supply orders. CX Representatives provide information on refill eligibility, insurance coverage, delayed shipments, incorrect items or insurance denials.

Achieving seamless patient experiences requires CX representatives to troubleshoot issues efficiently while escalating complex cases when necessary.

Key Responsibilities:

• Serve as the primary liaison for patients and clinics
• Provide clear instructions to ensure effective treatment outcomes
• Troubleshoot common challenges impacting patient satisfaction