Quality Assurance Officer - Trujillo - United Exports

Descripción

The primary purpose of this role is to ensure that all quality reports and / or claims are sent to the corresponding grower in a minimum time frame.

This will avoid refunding growers of losses for quality issues not properly reported.

Key Performance Outputs

Quality Operations

• Ensure every fruit arrival, claim, ageing or process has a completed quality report.
• Send reports to growers/departments within 48 hours; notify growers if a report is missing.
• Maintain direct communication with quality inspectors to stay updated on inspection plans.
• If product is not inspected, create a simulated inspection in the system to show acceptance with customer backup.
• If inspection/report isn't in the main platform, it must be reentered correctly.

Tracking

• Continuously update and check the master tracking document for all inspection reports per lot.
• Highlight lots with quality concerns from origin → destination; alert inspectors and report findings to the quality committee.
• Keep a full record of issues and follow‑up actions.

Claims Management

• Handle all pre‑claims, claims and quality issues centrally.
• Open a claim file and follow the full claim procedure, including documentation and event timeline.
• Coordinate insurance/survey inspections as needed.
• Block inventory when fruit must be held for survey.
• Track and record all expenses linked to the claimed lot.
• Close the claim with final info for liquidation and notify growers.
• All claim closures require approval from QM or superior.

Process Control

• Oversee all fruit processes/handling (related to claims or otherwise).
• Begin with a formal process request to operations. After completion, quality must check and approve for payment.
• Update all processes in Famous, including changes, waste, materials, and special charges.

Inventory Control

• After receiving fruit + quality report, identify pallets needing action, processing or priority shipping.
• Block pallets in Famous if required.
• Follow quality committee guidelines for priority parameters and keep these updated.
• Review inventory daily and report aged or action‑required pallets (morning roundup).
• Request reinspection for pallets that exceed age parameters.

Reporting & Statistics

Weekly reporting to the strategic team, including:

• Quality-on-arrival performance
• Open and closed claims/issues
• Inventory ageing status
• Process performance

Requirements

Education & Qualifications

• Business Administration, Business Analysis, Engineering, Agronomy, or related fields

Experience Required

• At least 3 years in fresh fruit, production, quality control or inventory control
• Hands‑on experience in quality inspections, claims handling, or operational QA
• Experience in fresh‑produce environments is essential
• Prior quality control exposure required

What You Bring

• A strong analytical mindset with the ability to translate data into action
• Experience working in fast‑paced fresh produce or supply chain environments
• Confidence managing claims, documentation, and compliance processes
• Proactive communication with growers, inspectors, and internal teams
• Strong systems thinking and ERP/data platform experience
• High attention to detail with structured follow‑up
• A problem‑solving attitude with accountability for outcomes

Why You Should Apply?

• Play a pivotal role in protecting product quality and grower relationships
• Be part of a collaborative, cross‑functional operations team
• Gain exposure to data analytics and process optimization
• Work in a dynamic fresh produce environment with real operational impact
• Contribute directly to financial performance and operational excellence
• Opportunity to grow within quality, operations, and supply chain leadership

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