- Manage and develop authorized service center
- Work on metrics accomplishment and E2E performance efficiency RRR, PPS, ECT, OSAT, etc)
- Operative functions as backlog monitoring, part return tracking, vendor labor payment, execute internal/external trainings on service delivery process
- Follow up special cases
- Set-up internal/external meetings and customer visits
- BMS with internal & external customers, monitoring performance reports and communications and share improvement initiatives
- Other ad-hoc tasks required by manager and Senior leadership team
- Bachelor's Degree in Electronics, Industrial or System Engineering.
- Strong knowledge of services operations (+3YR experience in service roles) .
- Good written and Fluent spoken English.
- Must be able to work well with people in other countries. Additional Locations : * Peru - Lima - Lima * Peru - Lima - LIMA * Peru * Peru - Lima * Peru - Lima - Lima , * Peru - Lima - LIMA
Service Delivery PM Peru - Lima, Perú - Lenovo
Descripción
Description and Requirements
Service Delivery Specialist Responsible for the End-to-End Services in the country under scope Peru, having as key pillars service efficiency, cost control/reduction and Customer Satisfaction, interacting with other cross areas inside Services team such as Contact center, Logistics, Parts, Global Accounts and of engineering This role will be also responsible to control vendors such as the authorized service centers in order to help and support them to reach their KPI's targets accordingly to our contracts. This function has direct contact with Key commercial customers, Retails as well as end customers. It should provide accurate case tracking as well as visibility of backlog status, suggest and track action plans that are key for proper service delivery as well as customer satisfaction.
Key Roles & Responsibilities :
Requirements