Recepcionista - Lima, Perú - Novotel Lima San Isidro

Descripción

We seek to employ the service of an assistant customer service trained will welcome our guests to the hotel, making reservations for them and attending to their other needs that are critical to your comfort during your stay in the hotel.

Receiving guests in the hotel saludándolos cordially, and attending to their queries and also answering queries by phone.

Inform guests of the services and rates for accommodation in the hotel, make reservations for guests according to their needs, and also make sure that all canceled reservations are made immediate to avoid confusion.

To build a good relationship and a good relationship with the guests to make them feel comfortable and address any complaints that you might have in a very courteous to protect the image of the hotel.

Keep clear records and complete the room bookings and all the invoices for accountability and future reference.

To maintain order in the front desk organizing the documents accordingly and keeping the reception area clean at all times to avoid the fuss is about.

Cater for all the routes room bookings, as well as online, by phone and in person, to ensure that the reserves are not outstanding but are met promptly to keep the business of the hotel operation.

Report maintenance problems and the wrong operation of the appliances to the manager for a fast repair to ensure the comfort and satisfaction of guests.

Demonstrate an excellent understanding of customer service.
Good interpersonal skills.
Must be ordered.
Ability to do many things at once.
Good skills of crisis management.
Qualified candidates should send their CV/resume immediately to the application.