Reservation Executive Phuket - Asia, Perú - Discova
hace 1 semana
Descripción
Job no: 518179
Brand:
Discova
Work type:
Full time
Location:
Phuket, Thailand
Categories:
Wholesale & Product
Discova is looking for a _Reservation Executive_ to join the team in
Phuket, Thailand.
About Us
The Discova brand was launched in July 2019 and is the newest brand in the Flight Centre Travel Group family of brands.
The merger of Buffalo Tours in Asia and Olympus Tours in the Americas created a global DMC business with more than 20 years experience in delivering amazing travel experiences to our customers.
With a purpose to connect people and places with a world of possibilities, we are the travel people who work globally, live locally and go the extra mile to help our partners extend their reach.
About the Opportunity
As a Reservations team member, the Reservation Executive plays a key role to ensure that Discova meets and exceeds its goals and operates successfully.
The Reservations Executive will partner with the Reservations Team Leader to execute the operational standards and requirements that will drive customer satisfaction and productivity.
This will involve delivering best-in-class service and memorable local experiences for the customer.Operationally, the role will be responsible for fulfilling the booking logistics, handling operational issues, and continually providing feedback to management on risks and possible improvements to our operations.
Key Responsibilities:
- Effectively cooperate with OPS and Fleet, Product, Sales, Customer Experience and Suppliers for seamless daily operations.
- Ensure all bookings, passenger details, logistic information, internal notes and supplier notes are updated on the reservations system in an accurate and timely manner.
- Handling and making reservations of accommodation, air tickets, train tickets, suppliers, restaurants, transport, and all services included in packages (except tour guides).
- Ensure accuracy and timeliness of monthly invoices to overseas agents and payment collection in due time.
- Ensure all details of itineraries are entered into the system correctly and reconfirm every aspect of the booking before passing on documents to Agents and information to the Sales team.
- Ensure 24/7 support on the ground for clients' complaints and incidents.
- Ensure you maintain up to date with product knowledge and understand Discova's offerings while engaging with upskilling opportunities.
Skill and Attributes
- Welldeveloped problemsolving skill
- Customer centric with commitment to high standards of service delivery
- High attention to details & strong time/priority management skills
- Able to work independently or in a team environment
- Flexible rotating roster that may include late nights, weekends, and early mornings
- Ability to work with uncertainties/changing priorities and under pressure.
- Willing to travel on business when required
- Personally, aligned with Discova's company purpose and values
_element_.
We offer an exciting career progression globally and a fantastic and supportive team culture and social events that are the envy of the industry.
**Get in touch now and Discova a world of possibilitiesMás ofertas de trabajo de Discova
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