Team Leader, Operations (Aspiring to be 100 ) - PER Lima - Avenida El Camino Real N Calle Santa Luisa
hace 1 mes
Job summary
The Team Leader, Operations is responsible for the day-to-day supervision of a group of call center associates. This position ensures performance metrics are achieved by providing adequate coaching, motivation and accountability.Responsibilities
- Responsible for the day-to-day supervision of a group of call center associates including work and attendance monitoring in accordance with organization policy and applicable legal requirements
- Effectively coach direct reports on their performance on a regular basis to ensure performance metrics are achieved at a minimum weekly
Descripción del trabajo
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