Technical Support Engineer - Lima Metropolitana - GSB Solutions

    GSB Solutions
    GSB Solutions Lima Metropolitana

    hace 6 días

    Descripción
    We are looking for a technical support professional.

    Job description

    First Point of Contact for Technical Assistance

    • Provide initial support to endusers experiencing issues with desktop and laptop hardware and software, as well as networkrelated problems.
    • Assist with issues related to mobile devices and other peripherals.
    Troubleshooting on Windows and Mac OS Platforms

    • Diagnose and resolve issues on Windows and Mac OS operating systems, as well as on mobile devices running iOS and Android.
    Hardware and Software Configuration and Adjustment

    • Configure and adjust desktops, laptops, hardware, software, printers, mobile phones, and peripherals according to enduser needs.
    Application Installation Guidance

    • Provide detailed instructions for application installation, ensuring users complete the process successfully.
    Incident Documentation and Logging

    • Document and log incidents and service requests in the internal ticket management system, including their respective resolutions.
    Escalation of Unresolved Issues

    • Escalate complex or unresolved issues to higherlevel support staff.
    Creation of Technical Documentation

    • Assist in creating technical documentation and manuals (knowledge base
    • KB) for recurring or known issues.
    Imaging and Deployment of Equipment

    • Create images and deploy laptops, desktops, and tablets to endusers, ensuring their proper functioning.
    Asset Management

    • Oversee hardware stock levels, track assets, and manage their receipt, preparation, and shipping.
    Office Move Coordination

    • Plan and coordinate office moves, ensuring that technological equipment and devices are relocated properly.
    Specialized Support for VIPs (White Glove Support)

    • Provide specialized support for VIP users, ensuring quick issue resolution, proactive device monitoring, and health checks.
    • Offer personalized training on new tools and applications for executives and provide exclusive onboarding processes.
    Academic Background

    Computer Systems Engineering, or related field.

    Requirements

    • Indepth and current knowledge of computer programs and hardware.
    • Proficiency in customer relationship management (CRM) and task management software.
    • Exceptional analytical and problemsolving skills.
    • Advanced collaboration, communication, and interpersonal skills.
    • Excellent organizational and time management skills.
    • Advanced English.

    Location:
    Lima, Miraflores


    Remuneration:
    PEN 3.500,00 a 3.600,00 PEN

    Experience: 2 or 4 years


    English:
    Advanced, Mandatory


    Work Model:
    On Site

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