Bpo Manager - Lima, Perú - OCC247 SAC

OCC247 SAC

Empresa verificada

Lima, Perú

hace 1 semana

Publicado por:

Liam Domínguez

Reclutador de Talento de beBee

Descripción

OCC247 is an international company focused on Customer Experience. Teamwork and fun are at the heart of our daily work. We are a global outsourced service company. Offering customer service agents, training, consulting, and technology tools implementation.

This time we are looking for a BPO manager to join our team

The BPO manager's main mission is to develop the portfolio of clients within the US market.

Your responsibilities will be divided in 3 bigs sections:

Development of the portfolio, sales.

Team management, and recruitment.

Warrant of the quality of services provided.

The main objectives are to:

Maintain the level of satisfaction of our current customers.
Managing your team members.
Prospecting and making qualified appointments to convert into sales.

Job content:

Commercial portfolio development:

Prospecting new accounts presenting the company, and developing a network.
Work on existing accounts to detect new opportunities.
Draw up proposals and coordinate bidding process.
Develop client relationships (through commercial / promotional actions and events).
Participation to events and seminars to promote the company.

Commercial Coordination & recruitment:

Propose business consulting services (CS, TA, Consulting, etc)
Collaborate with Huma Resources manager, Talent Acquisition team; in order to identify and hire the profiles that are demanded by the market.
Hiring team member's according to client's needs.
Monitor the profitability rate of the BPO activity respecting company's targets.
Project followup.

Employee management:

Followup of the BPO team members through followup meetings and objective settings and review meetings.
Ensure the employee adherence to the company.

Your profile:

Advanced English level (native)
Knowledge on the US market and culture. Previous experience living in the US in the past is a big plus.
You already have a first experience in BPO management.
Business development is your passion and driving force.
Comfortable in a fast moving environment; stressresistant.
An entrepreneurial and hands on mentality is key.
Excellent interpersonal skills, communication and negotiation skills.
Knowledge in HR is a plus.
University degree

Your benefits:

A competitive salary package, in function of your experience and expertise.
Company work places are available in Lima, home office is accepted.
You will have personal coaching and training based on your profile.
We have an informal atmosphere with challenging international projects, the best of both worlds
You will only work from Monday to Friday.
After a probation period you will enjoy benefits from planilla.
Subsidy from a part of the private health insurance after One year contract

Furniture needed for home office:

At least an i3 processor (PC or laptop)
At least 8 gig Ram (PC or laptop)
Windows 10 or higher
USB Headset with mic
Good internet connection and speed

Job information:

Full time position.
Monday to Friday office hours. Flexible working.
The salary will depend on the profile, experience and matching. From S/. 2750 up to S/. 3,000 fix + Up to S/. 1500 as bonus.
Starting date: End of August / Start of September
Length of contract: 3 months renewable

Salary:
S/.2, S/.3,000.00 per month

Application Question(s):