Sr. Manager, Regional Payroll - Lima, Perú - Fresenius Medical Care, Latin-America

Descripción

PURPOSE AND SCOPE:

Manages the payroll activities for the LATAM region, which includes 10 countries and payrolls 12,000 employees. Responsible for setting priorities for the country payroll teams and to ensure that all established service levels are maintained for all FMC employees.

PRINCIPAL DUTIES AND RESPONSIBILITIES:

Manage a staff of Payroll Supervisors and Payroll Coordinators responsible for the core processing activities required to prepare for each payroll cycle. This includes employee file maintenance, reviewing audit reports, providing support to field for, processing special payment requests, and handling daily off-cycle (manual) check requests.

Coach, lead, and focus on staff development. Encourage team participation in developing and implementing enhancements to methods and procedures and sharing ideas with others. Ensure team members are kept informed of best practices and processing efficiencies.

Assess training requirements and develop and conduct training sessions to ensure Specialists and Supervisors are continuously trained in key applications. Ensure existing documentation is accurate and up-to- date and develop new documentation as needed. Ensure appropriate training is conducted for new team members.

Work with VP, Payroll to define and develop department's long-term strategic goals in coordination with company's objectives. Establish payroll operational goals and objectives and provide continuous feedback on progress.

Resolve payroll issues escalated by the Payroll Supervisors.

Ensure appropriate backup coverage by reacting to planned and unplanned absences. Assist in developing, maintaining, and coordinating emergency backup and evacuation plans in order to minimize any critical impact on production activities.

Oversee HR Employee Service Center (ESC) issues that escalate to a tier-2 payroll level through the case management software. Ensure payroll personnel respond to and closing all cases in a timely manner.

Identify trends in cases requiring tier-2 payroll support and work with ESC personnel to assess whether certain activity could be handled by tier-1 support. Assist with additional payroll training for ESC team members as needed.

Identify opportunities to improve customer service to all employees. This includes analyzing case management data, conducting periodic surveys, forming focus groups, analyzing processes, and benchmarking best practices.

Comply with all departmental objectives, government regulations, and company policies. Work closely with payroll operations personnel to ensure that established deadlines are met in order to deliver accurate and timely payrolls.

Work with business management to ensure that Payroll receives paperwork and time data timely and accurately.

In coordination with IT and other payroll personnel, assist with software upgrades and new functionality development while providing recommendations on production implementation.

Maintain close interaction with key personnel in other areas of the organization. Participate in special projects as needed, including planning for acquisition activity.

Initiate quality assurance measures by developing tools to perform periodic database audits to ensure validity of employee data.

Develop, document, implement, and comply with all defined Sarbanes Oxley key and other internal controls.

Assist in responding to all internal and external audit reviews. Ensure that established policies and procedures are followed by the Payroll team members by conducting monthly random reviews.

Assist in defining Payroll's Standard Operating Policies & Procedures (SOP&Ps), including documenting, implementing, and enforcing those SOP&Ps.

Other duties as assigned.

EDUCATION:

Bachelor's Degree in Finance, Accounting, or Business Administration is preferred.

EXPERIENCE AND REQUIRED SKILLS:

6+ years of Payroll experience in a large organization (5,000 employees or more).

Must have 4+ years supervisory experience, preferably supervising at least 3 people.

Strong knowledge of payroll concepts and processes.

Strong understanding and working knowledge of local payroll.

Strong knowledge and comfort with systems applications, including advanced functionality with Microsoft Office.

Proven ability to identify problems and take initiative to implement corrective action.

Ability to continuously think of ways to perform job duties more efficiently and effectively.

Exceptional communication, organizational, customer service, interpersonal and analytical skills.

Experience in a high volume and multifaceted environment is required with the ability to meet deadlines.

Strong focus on controls and adherence to all established policies and procedures.

Position requires a thorough understanding of the daily activities of the processing team to provide assistance and direction. Incumbent must be able to fulfill the job duties of the Payroll Coordinators and/or Payroll Supervisors as needed.

Career with a purposeWe offer an opportunity to create and deliver treatments that save and change lives for the better. We'll support your ongoing development. And you'll be part of a dedicated team of people who inspire each other to create the best possible healthcare outcomes each and every day. Inclusion and diversityJoining Fresenius Medical Care means becoming part of a team that values diversity. We embrace the wealth of different backgrounds, cultures, experiences and opinions that make up our workforce and strive to create an inclusive atmosphere in which all our employees feel valued. StabilityDeveloping innovative products and continuously improving our renal therapies made us the clear market leader in the production of hemodialysis machines, with sustainable, profitable growth . This position provides our employees with the stability and security they need to help improve the lives of our patients. Learning and developmentWe offer participation in programs at world-class business schools, leadership development, regular training for our nurses, health care professionals and manufacturing staff and digital access to high-quality educational content for all employees worldwide 24/7. Local benefitsOur employees enjoy both local and global opportunities for growth and personal fulfilment. We offer local benefits designed to suit the requirements of the respective country and place of work to create ideal conditions everywhere. Work-life balanceWe want to empower people to deliver better care. Therefore, we promote a better work-life balance through flexible working hours, part-time models, the possibility to work from home, and more.